OF THE PAYMENT TO THE LIVRAISON YOU ARE PROTECTED FOR YOUR ACHATS IN FRANCE COMME TO THE FREE.
By using PayPal as a means of payment to pay for a purchase, both in France and abroad, if you do not receive your item, PayPal refunds you the total amount of the transaction, including postage. In addition this protection is free.
To benefit from this protection here are the main conditions:
PayPal protects eligible hardware that can be shipped. Non-material goods (digital goods, software downloads, services, etc.) and hand-delivered items are not covered.
You must declare your dispute within 45 days of your purchase and meet the claim deadlines.
The total amount of the purchase must be paid in one go.
Depending on the case, proof of shipment or proof of delivery will be requested from the seller. If the latter is unable to provide this evidence, the refund will be made.
Deliveries and returns
Orders placed are sent the same day provided the order is placed by Carte Bancaire, the transaction must be validated by the bank and the product is available in our stock. In case these conditions are not met, we will quickly keep you informed by email or phone.
Packages are usually shipped within 48 hours of receiving your payment if the stock is available, otherwise if the shipment is made after 5 business days we ask you by email if you want a refund or maintain the order. while specifying the time frame for the restocking. The standard shipping method is the Mondial relay or the Colissimo followed, delivered without a signature. If you would like a signature discount, an additional cost applies, please contact us. Whichever shipping method you choose, we will provide you with a link as soon as possible that will allow you to track your parcel delivery online.
Shipping costs include packaging, handling and postal costs. They may contain a fixed part and a variable part depending on the price or weight of your order. We advise you to consolidate your purchases into a single order. We cannot group two separate orders and you will have to pay the shipping fee for each of them. Your parcel is shipped at your own risk, special care is given to the package containing fragile products.
All orders for France, DOM and Europe, the USA, Canada and Express orders to Tunisia are shipped by La Poste Colissimo Suivi.
In Colissimo Tracking (indicative prices)
For group purchases or sales to professionals, please contact us to inform you of prices related to the quantities ordered via carriers able to offer competitive prices.
You have a seven-day retraction right provided by law to return the articles to us. In this context, items must not have been worn, washed or used.
All goods must be returned to us in their original packaging. The cost of returning a good cannot be refunded under any circumstances. For any new exchange, you will also be charged the shipping fee for the new item.
Property Reserve: Goods remain our property until they are fully paid (Law 80-335 of 12/05/80).
In the event of a dispute over the payment of an invoice, we reserve the right to request the full return of the goods in their original state.
World relay :
With more than 6,000 Relay Points® across 4 countries and more than 22,000 in Europe in partnership with Hermes logistik, it's the assurance of receiving your package in a safe place and the freedom to withdraw it at the time that suits you best and where veryoud you want!
You choose the Relay Point® closest to you or your workplace.
SAFER AND MORE CONVENIENT:
You follow the life of your package in real time from the website: http://www.mondialrelay.fr/
You are notified by email or text message as soon as your parcel arrives in the relay you have chosen for your delivery.
Your parcel will arrive in the relay area you have chosen when you order on Ethnic Market and will be handed over to you in your own hands against signature.
Thus, you avoid any risk of theft, loss or damage with a delivery that could not be safer!